FAQ
Data & Privacy
We never share your data with third parties for business or marketing purposes. While we do work with trusted third-party vendors and hosting partners to provide the hardware, software, networking, storage, and other technology needed to run TrueTribe, we do not transfer ownership of any code, databases, website rights, or data to them.
We may use aggregated data for research to improve our product and well-being interventions—but only at the team or organization level, never at the individual level.
- What happens with my data?
- Can I decide if and how my data is processed?
- What are our security measures?
- Is TrueTribe ISO270001 certified?
- Do we enable two-factor authentication?
- In which country is the server located?
- Do you create backups, and if so, how often?
- What’s the minimum number of employees before insights will be aggregated at a team level and why?
- I can’t log in to the TrueTribe platform. What can I do?
- What can I do if I forgot my password?
- Why is my single-sign-on (SSO) not working?
- Why can’t I see my individual and/or team insights from a previous quarter?
- How can I switch my language setting?